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Frequently Asked Questions.
GoPro HD HERO Camera FAQ

Having trouble with your GoPro HD Camera? Checkout our GoPro HD Troubleshooting Guide

Here are the commonly asked questions about the GoPro HD HERO Camera.

  1. What kind of batteries does the camera use?
  2. How long will the batteries last?
  3. Does the camera have built-in memory?
  4. What size and type of memory card does the camera take?
  5. How much recording time do you get?
  6. What is the picture resolution?
  7. What is the video resolution?
  8. What is the video format?
  9. Is there zoom?
  10. What is the maximum water depth to which you can take the cameras?
  11. Is the camera compatible with Windows? Or Mac?
  12. Are the cameras all the same for each kit?
  13. What is the HERO Bus™ and how can I purchase expansion BakPacs?
  14. Where can I find the firmware update for the HD HERO camera to add the UP/UPd options to the settings menu?
  15. Can I get a live video output from the camera?
  16. Can I record in the standard PAL 25/50 fps rates?
  17. Can I power the HD HERO camera through an external power source?
  18. What is the rubber plug included in the small bag of accessories for?
  19. Can the camera be used for diving?
  20. I use a PC, what programs can be used to view and edit the videos?
  21. What are the minimum computer system requirements to be able to handle full 1080p or 720 60fps video files?
  22. What is the difference between the Helmet, Motorsports, Surf, and Naked packages?

 

1. What kind of batteries does the camera use?
The HD HERO kits include a rechargeable lithium ion battery pack. The battery is charged directly through the USB cable when connected from the camera to a computer or USB AC Wall or Car Power Adapter. The battery pack is designed specifically for use in the HD HERO camera and the rigorous activities that it is put through.
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2. How long will the batteries last?
You will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures. Cold temps will reduce run times somewhat, however the HD HERO camera helps to minimize this by transferring the normal heat generated during operation towards the battery.
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3. Does the camera have built-in memory?
No, the HD HERO camera does not have any built in memory. You will need to use an optional memory card with your GoPro camera for recording.
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4. What size and type of memory card does the camera take?
The HD HERO camera supports SD/SDHC cards up to 32GB (any SD card over 2GB is considered a SDHC card). We recommend name brand SDHC cards with a class 4 rating or higher. While GoPro recommends Kingston and Patriot brand Class 4 Cards, we offer all sizes of MaxFlash Memory Cards which have been tested to work with the GoPro HD and gives you the most 'bang for your buck'.
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5. How much recording time do you get?
Recording time will vary according to the resolution setting used and the card capacity. Here are the average recording storage times for a 32GB SD card: 1080p (30 fps): 4h 21m, 960p (30 fps): 5h 26m, 720p (60 fps): 4h 21, 720p (30 fps): 8h 09m, WVGA (60 fps): 8h 09m, 5MP Pictures: 30,000+.
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6. What is the picture resolution?
The camera captures 5 megapixel digital images.
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7. What is the video resolution?
You have five different video resolution options:

  • 1080p = 1920x1080 pixels (16:9)
  • 960p = 1280x960 pixels (4:3)
  • 720p = 1280x720 pixels (16:9)
  • 720p = 1280x720 pixels (16:9)
  • WVGA = 848x480 pixels (16:9)
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8. What is the video format?
The camera records in MPEG4 (.mp4) files using h.264 compression.
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9. Is there a zoom function?
The GoPro cameras do not have zoom, however you can vary the field of view by changing the resolution settings. At 1080p you will have a 127 degree field of view, while at the other settings you will have a 170 degree field of view.
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10. What is the maximum water depth to which you can take the cameras?
You can take the HD HERO cameras in the waterproof housing to 180 feet (60 meters).
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11. Is the camera compatible with Windows? Or the Mac OS?
The camera is compatible with both Windows AND the Mac OS. You can use them with Windows XP (service pack 2 or later) or Vista, and Mac OS X 10.4.11 or later.
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12. Are the digital cameras all the same for each kit?
Yes, all HD HERO kits include the same exact camera and housing, but are packaged with different mounting accessories.
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13. What is the HERO Bus™ and how can I purchase expansion BakPacs?
The HERO Bus™ expansion port on the back of the camera accepts optional Expansion BakPacs such as the LCD BakPac for on-camera preview and playback and the Endurance Battery BakPack for double battery life. These are anticipated to be available for Summer 2010. More BakPacs and expansion devices will be coming soon.
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14. Where can I find the firmware update for the HD HERO camera to add the UP/UPd options to the settings menu?
The firmware update for the HD HERO camera has not yet been released. GoPro is currently developing a number of different features such as the UP and UPd settings that they will be releasing as soon as possible in a firmware upgrade. You will be able to download the firmware upgrade from our website for free once released.
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15. Can I get a live video output from the camera?
Currently the HD HERO camera is set up to only allow playback of previously recorded files when connected. GoPro is however working on a free downloadable firmware update, that will allow the camera to provide for a live video output when connected via the AV cables.
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16. Can I record in the standard PAL 25/50 fps rates?
Currently the HD HERO camera will only record at 30 or 60 fps. GoPro is however working on a free downloadable firmware update, that will allow the camera to record at the PAL standard 25/50 fps. This will make it easier to edit the HD HERO videos together with any other recordings done at the PAL 25/50 rates.
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17.Can I power the HD HERO camera through an external power source?
Yes, when you have the HD HERO camera connected via the USB cable to a USB power adapter (not the computer), you will be able to simultaneously record video or pictures and charge the battery. GoPro will also be releasing a skeleton housing for the HD HERO camera to allow access to the camera's USB and AV ports while mounted.
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18. What is the rubber plug included in the small bag of accessories for?
The orange or white rubber part is a locking plug that can be inserted in between the arm ends of the quick release buckle. Having the rubber plug inserted prevents any accidental release of the quick release buckle, and also tightens up the fit. The looped end of the plug can be attached to the thumbscrew to keep it secure when not locked into place.
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19. Can the camera be used for diving?
Yes, the camera housing is rated waterproof down to 180', and the Head Strap Mount is a great way to wear the camera on your forehead just above the diving mask. Please note that due to the curved lens of the waterproof housing for the HD HERO camera, you do get a slight loss of sharpness/focus to underwater images. GoPro's developers are looking into whether we can possibly offer a different housing or housing lens in the future to correct this issue. Here is a sample videos to better illustrate the video quality underwater: HD HERO underwater: Freediving with the GoPro HD HERO @ 720p.
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20. What are the minimum computer system requirements to be able to handle full 1080p or 720 60fps video files?
For Windows-based computers, we require:

  • Windows Vista or later
  • 3.2 GHz Pentium 4 or faster
  • Direct X 9.0c or Later
  • At least 2 GB of system RAM
  • Video card with at least 256MB of RAM
For Mac OS-based computers, we require:
  • Mac OS X v10.4.11 or later
  • 2.0 GHz Intel Core Duo or faster
  • At least 2 GB of system RAM
  • Video card with at least 256MB of RAM
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21. I use a PC, what programs can be used to view and edit the videos?
Windows Media Player or Movie Maker (download the latest HD-capable version and also download a H.264 decoder to update media or movie maker). CoreCodec CoreAVC is one company that offers a codec pack for h.264. VLC media player. Download this free video media player that supports .mp4 h.264 files: http://www.videolan.org/vlc/. For other PC based editing programs, we have had several customers give good reviews of the Pinnacle Studio HD editing software which is compatible with the MP4 files. Adobe Premier Elements PC based program that is compatible with MP4 files. If you have an existing program that does not support MP4 files, you also have the option of using a file conversion software such as Squared5 or VLC Media Player to convert your files into a format compatible with your particular editing program.
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22. What is the difference between the Helmet, Motorsports, Surf, and Naked packages?
All HD HERO packages include the 5MP GoPro HD HERO Camera, Quick-Release Waterproof Case, Li-Ion Battery, and Cables plus an assortment of mounts which vary based on the camera package. See our GoPro HD Comparison Page to see all of the differences between each package.
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